Property Management and Maintenance Tips for Handling Rental Unit Issues.
As a landlord, you should prove your effectiveness in property management and maintenance concerns so you can enhance the retention of owner and tenant contracts. The following tips are helpful for effective property maintenance and management.
Get a very good maintenance manager or a manager of single family rental, a contractor or a handyman. When property issues happen, this is the first person to contact to help in organizing and prioritizing the task that requires to be completed.
Arrange and sort out the entire maintenance tickets with the contractor or repairman by means of a simple online system that is accessible to smart phones. They will be informed and looked over at any time or place by each party and categorized for priority.
Maintain contact with your tenants. You may be having anxious phone calls and text messages with the contractor, trying to direct the repairs or improvements but the tenants are not informed of your efforts on their behalf unless you maintain regular contact with them.
Assist the tenants as good as you can until the repairman gets there. Tenants are usually assured by talking with the repairman directly. When you reach the repairman and is planning and scheduling the repairs, conference your tenant to the call so they can also coordinate with the repairman. Also, several tenants want to be there when a stranger is in their house. So, conferring them about the repair schedule will certainly please them. Keep them at ease until repairs can be done.
Also maintain contact with the landlord or property owner all throughout the process if the repair is sizable not unless they particularly demand not to be disturbed. You are paid to lighten up their burden. So, faint reminders of the burden they are experiencing on their behalf is an excellent way to preserve their business.
Meet with the tenant at the rental property unit after the repairs are done. When the repairman informs you that the repairs are accomplished, call the tenant and arrange to meet them at the rental unit. You can approve that the work was accomplished professionally by seeing and testing it yourself and guarantee that you ask the tenant if they are satisfied and pleased with the work. They may have observed something that you didn’t and its excellent customer service as well.
Property maintenance and management is just like customer service. By maintaining in contact with both your tenants and your contractors and doing the best to make their life more convenient, you are relaying a solid message that you’re a valuable part of providing solutions to the rental property’s issues.